Help Desk

If you need IT hardware or software help, email the Technology Help Desk, visit the Help Desk Portal, or call 509.544.5731 to connect to the next available member of the Tech team.

The Help Desk email will send you an automated reply within minutes, indicating that a service ticket has been opened on your behalf. You will continue to communicate with IT through that system until your issue is resolved.

Printing & Postage

If you need assistance connecting to or troubleshooting an ESD printer, and/or using the postage machine at our Court Street campus, please contact our Tech Team.

Copiers & Plotter Printer

In addition to department printers, there are two copiers available for large & color print jobs, copying, and scanning:

• The Admin Copier is located in the Staff Workroom.
• The PDC Copier is located on the first floor of the PDC building next to the kitchen.

Employees can scan their badges at the front of the copiers to login to scan or copy documents.

For poster and oversized printing, the Staff Color Plotter in the Staff Workroom is available for use for printing up to 44.25” x 3582.86”.  

Event Equipment

Learn more about hosting an event at ESD 123 here.

Equipment available for use at events: 

• Lapel microphones
• Hand-held microphones and microphone stands
• ProWise boards
• Loaner laptops / computer lab (20)

Office Phones

Find instructions and guides on using ESD 123 office phones here.

Internet Use & Email Etiquette

Instructions for setting up your email signature on your computer or smart phone.

Please use common sense and exercise good judgment when it comes to using the internet at work. Please ensure internet is being used only for work purposes.

Our world relies more and more on email communication, so it is important to follow the basics of email etiquette when you are representing ESD 123. Find email communications dos and don'ts here. 

Zoom

You have free access to the Zoom videoconferencing system. If you need help creating an account or getting started with Zoom, contact the Help Desk.

• Zoom website
• Zoom Help Center
• Useful ESD 123 guides to using Zoom