Educational Service District 123

Video Trouble

Black Video Screen

• Chances are that your camera is not plugged in or is not turned on
• Check and make sure that power is being supplied to your camera
• Check power strip & re-seat power plug into the camera
• Check power switches, the black Sony camera has TWO switches
• Make sure all S-video and composite (RCA style) jacks are securely plugged into the camera

If the camera is on and all connections are securely in place, please call your RITU for immediate assistance at 509.547.8441. Please tell whoever answers your call initially that you are experienceing a "K-20 problem."

Magenta Video Screen

• The most common reason this happens is the video overlay needs adjusted
• Listed here will be steps along with pictures to guide a user through the finding of the puppies

If the screen persists or you have difficulties finding the puppies, please call your RITU for immediate assistance at 509.547.8441. Please tell whoever answers your call initially that you are experienceing a "K-20 problem."

Grey Video Screen

• A Grey screen will usually mean you are connected to either the other site or into the MCU.
• On a point-to-point, a grey screen usually means the other site is not ready for your call.
• On a multi-point, a grey screen usually means you are the first one dialing into the MCU.

If you experience the grey screen and either there are already people dialed into the MCU or you are sure that the other side of a point to point is working, please call your RITU for immediate assistance at 509.547.8441. Please tell whoever answers your call initially that you are experienceing a "K-20 problem."

No Audio

You can't hear anything

A number of things to check:

1. Are speakers receiving power & turned on?
2. Is the volume knob on the speakers at mid-range?
3. Is the software volume control at about 70%?
4. Is the speaker wire plugged into the wire labeled 'speaker' that comes out of the back of the computer's 'octopus' cable unit? (it must NOT be plugged into the computer's sound card)
5. Is the other site muted?

If the speakers are on and all connections are securely in place, please call your RITU for immediate assistance at 509.547.8441. Please tell whoever answers your call initially that you are experienceing a "K-20 problem."

No one can hear you

A number of things to check:

1. Are you muted?
2. Is the S-video or composite (RCA style) plugs securely in place on the camera? (The camera is often times where the microphone resides)

If all connections are securely in place and your mic is not muted, please call your RITU for immediate assistance at 509.547.8441. Please tell whoever answers your call initially that you are experienceing a "K-20 problem."

Connection Trouble

Cannot dial OUT

A number of things to check:

1. First thing to do is completely shut down the comptuer, and restart
2. Try a Loopback test to the Profile you are using
3. Are the "Power" and "LA" LED's active on the IMUX? (or are all three LED's lit on an RPM)
4. Are all of the connections between the IMUX and the PC correct and secure?
5. Is the curcuit cable between the wall and the IMUX securely in place?

If all connections are securely in place and you still cannot successfully complete your call, please call your RITU for immediate assistance at 509.547.8441. Please tell whoever answers your call initially that you are experienceing a "K-20 problem."

Connect but see nothing

A number of things to check:

1. On a multi-point, you may see nothing until someone else joins the conference
2. If a point-to-point, does the other side have both it's computer on and the software started?
3. Try a Loopback test to the Profile you are using.

If everything is working on your end, please call your RITU for immediate assistance at 509.547.8441. Please tell whoever answers your call initially that you are experienceing a "K-20 problem."